Privacy Policy
Privacy Policy — Papa’s Peri Peri
Last updated: 21 January 2024
At Papa’s Peri Peri, your privacy is important to us. This Policy explains how we collect, use, and protect your personal information when you visit our stores, use our app or website, or contact us.
Please note: Some Papa’s Peri Peri restaurants are run by independent franchisees. This policy does not cover those locations, so you should check their individual privacy policies too.
1. When We Collect Your Information
We may collect information about you when you:
Contact us directly (via email, phone, or in-person) for enquiries, complaints, or franchise requests
Place an order through our app, website, or by phone
2. What Information We Collect
Depending on your interaction, we may collect:
Your name and address
Your phone number and email
Payment information (used only for processing orders)
3. How We Use Your Information
We use your information to:
Process and deliver your orders
Send updates about your order or purchase
Respond to enquiries or complaints
Run competitions or promotions
Prevent fraud and protect your safety
If you’ve agreed to receive marketing, we may also send you:
News about our services and menu
Special offers and promotions
Store-specific updates
We will always ask for your permission if we want to use your information in a way not listed above.
4. How We Share Your Information
We may share your data with trusted service providers who help us run our app, website, payment systems, or marketing. They are required to keep your information secure and only use it as we instruct.
We may also share information with our franchisees to complete your orders, but they cannot use your data for anything else.
In the event of a business sale or merger, your information may be transferred as part of that process.
We may also disclose information if required by law or to protect the safety of our customers, employees, or business.
5. Children’s Privacy
We do not knowingly collect information from anyone under 16.
6. Your Choices
You can opt out of marketing emails at any time by:
Clicking “unsubscribe” in any email, or
Contacting us using the details below
Even if you opt out, we may still send you order updates or other transactional messages.
7. Accessing, Correcting, or Deleting Your Information
You can request access to your personal information, or ask us to correct or delete it. We may need to verify your identity first. Some information may need to be kept by law.
8. External Links
Our website and app may include links to other websites. We are not responsible for how those sites handle your information, so please review their privacy policies.
9. Keeping Your Information Safe
We take steps to protect your information, but no online system is completely secure.
10. How Long We Keep Your Information
We keep your personal information only as long as necessary to provide our services or comply with the law.
11. International Transfers
We do not transfer your personal information outside Pakistan unless required by law.
12. Changes to This Policy
We may update this Policy from time to time. The “Last Updated” date at the top will reflect the latest version. We encourage you to check back for updates.
13. Contact Us
If you have any questions or want to access, correct, or delete your personal information, you can contact us at:
📧 Email: customerservice@papasperiperi.com
📞 Phone: +92-3041559994, +92-42-35955532
✉️ Address: Plot No. 4, Block R3, Khayaban-e-Firdousi, Johar Town, Lahore, Pakistan